Billing and Insurance

Billing Information

Patient Financial Assistance

If You Have Insurance

Mercy Services works with many insurance carriers. However, some insurance plans require you to go to a specific provider or network. Others require you to obtain pre-authorization. To avoid surprises, contact your insurance company to see what they require.

Mercy will bill the primary and secondary insurance carriers and provide additional information as needed to process your clinic claim.

Once the insurance carrier pays its portion of the bill, or if the carrier denies payment of the bill, the balance of the account becomes your responsibility.

Payment Options

Check, Cash, or Credit Card

Payments can be made in person at the clinic or the CBO office at the Mercy Plaza, over the phone, or by mail.

To make a payment online, go to  This portal will ask for either your account number (reference number) or your last name and birthdate.

Payments can be mailed to:
Mercy Iowa City Physician and Clinic Services
2600 University Parkway
Coralville, IA 52241

Billing Questions?

Toll Free:          888-569-0150
Local:                319-435-7154
Office Hours:   8:00 AM – 5:00 PM, Mon-Fri

Payment Plans

The patient responsibility on the account is due upon receipt of the statement. However, when needed, Mercy provides several payment options, including some monthly payment plans.